Before you pay
Prices on the landing page are indicative monthly amounts in USD per server. Request a written quote confirming the exact hardware or virtual resources, availability, taxes, setup costs, optional services, billing period, and delivery arrangements. This website does not collect payments. Use only payment instructions confirmed for your order.
Billing and renewal
Your accepted order or invoice must state when payment is due and whether and how service renews. Do not assume an automatic payment arrangement from browsing this site or sending an enquiry. Any recurring payment authorization and changes to agreed recurring charges should be communicated before they take effect.
Cancellation
Send a cancellation request from your customer contact email to contact@thinkanet.com. Include the service identifier and requested end date. Any notice period or minimum commitment is the one stated in your accepted order. Request written confirmation and export required data before the confirmed service end date. Cancellation and a refund request are separate requests.
Refund requests
This website does not advertise a blanket money-back guarantee. Refund eligibility depends on the accepted order, what was provisioned or delivered, the circumstances of the request, and applicable law. Ask sales to confirm cancellation and refund terms before payment. To request review, provide the invoice reference, affected service, amount questioned, and reason. No statement here limits a refund or other remedy required by law.
Billing errors and payment problems
Report duplicate charges, suspected unauthorized payments, or invoice errors promptly to contact@thinkanet.com. Do not include full card numbers or security codes. Contact your payment provider directly when appropriate. A request for review does not waive your statutory or payment-provider dispute rights.